Man With a Van Finchley Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Finchley provides removal, transport, and related services within Finchley and surrounding areas. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm, or organisation booking or using our services.

We, us, our means Man With a Van Finchley.

Services means any removal, transport, man and van, loading, unloading, packing assistance, or related services that we agree to provide.

Booking means a confirmed request for our services, whether made by telephone, online, or in writing, and accepted by us.

Goods means the items, furniture, personal belongings, or other property that we are requested to move, transport, or handle.

Scope of Services

We provide man and van and small removals services, including local moves, item collections and deliveries, and light commercial transport within our general service area. The exact scope of each job will be agreed at the time of booking, including the number of operatives, size of vehicle, estimated duration, and starting and finishing locations.

Any services not expressly agreed at the time of booking, such as packing, dismantling or reassembly of furniture, disposal of items, or additional pick-up or drop-off points, may incur additional charges and will be provided only if we have capacity to do so.

Booking Process

All bookings are subject to availability and must be confirmed by us. When making a booking, the customer must provide accurate and complete information, including:

Full collection and delivery addresses.

Details of access restrictions, such as stairs, lifts, parking limitations, or narrow roads.

An honest and reasonable estimate of the volume and nature of the goods to be moved.

The preferred date and time of the service.

Any special requirements, such as help with packing, dismantling, or reassembly.

We may provide an estimated duration and price based on the information supplied. If the information provided is inaccurate or incomplete, we reserve the right to adjust the quoted price, modify the services, or decline the booking.

A booking is only confirmed once we have accepted it and, where applicable, received any required deposit or prepayment. We reserve the right to refuse or cancel any booking at our discretion, subject to refunding any deposit paid for services not yet provided, except where cancellation is due to a breach of these terms by the customer.

Access, Parking and Customer Responsibilities

The customer is responsible for ensuring suitable access and parking arrangements at both the collection and delivery locations. This includes, where necessary, obtaining permits, passes, or permissions, and complying with local parking and road regulations.

If suitable parking is not available or legal parking is not possible, we may, at our discretion, refuse to proceed with the service or agree to proceed at the customer’s risk, in which case any parking fines or penalties that arise may be charged to the customer in addition to the agreed service price.

The customer must ensure that all goods to be moved are ready for transport, safely packed, and clearly identified. Fragile or high-value items should be disclosed to us in advance and appropriately protected.

The customer, or a representative authorised by the customer, should be present at both the collection and delivery addresses to supervise loading and unloading, confirm that all required goods have been collected and delivered, and sign any relevant paperwork. If no representative is present, we will not be responsible for any loss, damage, or errors arising from incomplete or incorrect instructions.

Payments and Charges

Our charges may be based on an hourly rate, a fixed price, or a combination of both, as confirmed at the time of booking. Rates may vary depending on the size of the vehicle, number of operatives, distance, day of the week, and time of day.

We will inform you of the applicable rates and any call-out or minimum charges prior to confirming your booking. Additional fees may apply for:

Waiting time caused by delays beyond our control, such as keys not being available or premises not being ready.

Additional labour, extra stops, or services requested on the day that were not agreed at the time of booking.

Excessive walking distances, carrying items up or down multiple flights of stairs, or handling unusually heavy, bulky, or awkward items.

Payments are due in full on completion of the service, unless otherwise agreed in advance. We accept payment by methods notified to you at the time of booking. We reserve the right to request a deposit or full prepayment for certain bookings, including large moves or long-distance jobs.

If payment is not made when due, we may charge interest on the overdue amount, suspend further services, and, where lawful, retain possession of goods until full payment is received. The customer will be responsible for any reasonable costs we incur in recovering overdue amounts, including legal or debt recovery fees.

Cancellations and Changes

The customer may cancel or reschedule a booking by giving us as much notice as possible. The following cancellation terms apply unless otherwise agreed in writing:

If you cancel more than 48 hours before the agreed start time, any deposit paid may be refundable or transferable at our discretion.

If you cancel within 24 to 48 hours of the agreed start time, we reserve the right to retain all or part of any deposit to cover our administrative and scheduling costs.

If you cancel with less than 24 hours’ notice, or fail to be present at the agreed time and location, a cancellation fee may be charged, up to the full estimated cost of the booking.

Requests to change the date, time, or scope of the service are subject to availability and may result in changes to the quoted price. If we are unable to accommodate the requested change and you then choose to cancel, the cancellation terms above will apply.

We will use reasonable efforts to adhere to agreed dates and times, but these are approximate and may be affected by factors such as traffic, weather, or unforeseen operational issues. In the rare event that we must cancel or significantly amend a booking due to circumstances beyond our control, our liability will be limited to refunding any deposit or prepayment for services not provided, and we will not be responsible for any additional costs or losses suffered by the customer.

Excluded and Prohibited Items

We do not carry, and the customer must not request us to carry, any of the following items:

Illegal goods or items in breach of any law or regulation.

Explosives, firearms, ammunition, or other hazardous materials.

Flammable, corrosive, toxic, or otherwise dangerous substances.

Live animals or plants, unless expressly agreed in advance.

Cash, securities, or highly valuable items such as jewellery, antiques, artworks, or collections, unless expressly declared and agreed in writing.

If we discover that prohibited items have been included without our knowledge, we may remove or refuse to transport such items, and the customer will be responsible for any loss, damage, fines, or claims arising as a result.

Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in these terms.

We are not liable for loss or damage arising from:

Insufficient or unsuitable packing by the customer.

Normal wear and tear, or minor scratches and scuffs that may occur during handling.

Pre-existing damage, defects, or inherent vulnerability of the goods.

Acts or omissions of the customer or their representatives.

Events beyond our reasonable control, including but not limited to accidents caused by third parties, severe weather, or road closures.

If loss or damage occurs that is directly caused by our negligence, our liability, whether in contract, tort, or otherwise, will be limited to the lesser of the reasonable repair or replacement cost of the affected item or a capped amount per job. This cap will be communicated to you upon request before the service is carried out.

We strongly recommend that customers maintain adequate household or business insurance to cover their goods during removal and transport. We are not liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.

Any claim for loss or damage must be reported to us in writing as soon as reasonably practicable, and in any event no later than seven days after completion of the service. You must provide evidence of the loss or damage and give us a reasonable opportunity to inspect the goods and investigate the circumstances.

Time Limits and Delays

We aim to complete the service within any estimated timeframe provided, but these estimates are not guaranteed. The customer acknowledges that moving and transport can be affected by factors such as traffic, access, weather, and readiness of premises. We are not liable for any costs or losses arising from delays that are outside our reasonable control.

If, due to delays caused by the customer, such as lack of access, incomplete packing, or waiting for keys, the duration of the booking is extended beyond the agreed timeframe, additional charges may apply at our standard hourly or call-out rates.

Waste and Disposal Regulations

We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and will not remove household or commercial waste unless this has been explicitly agreed as part of the booking and is lawful for us to do so.

Certain items, such as electrical appliances, building rubble, hazardous materials, and large quantities of general waste, may require specialist disposal and cannot be taken as part of a standard removal. Where we agree to remove unwanted items, these must be suitable for lawful disposal or recycling. The customer is responsible for ensuring that any items presented for disposal are not hazardous and do not breach waste regulations.

We may refuse to load or transport any items that we reasonably consider to be unsafe, unlawful, or not suitable for the agreed service. Any fees charged by licensed waste or recycling facilities, if we have agreed to deliver items there on your behalf, will be added to our charges.

Customer Conduct and Health and Safety

The customer must ensure that the working environment is safe and that any risks are minimised. This includes keeping walkways clear, securing pets, and ensuring that children and others do not interfere with the loading and unloading process.

Our operatives may refuse to carry out tasks that they consider unsafe, disproportionate, or likely to cause damage to property or goods, such as carrying excessively heavy items up unsuitable staircases or through tight spaces. We reserve the right to stop work if we consider that our staff or third parties are at risk.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so we can attempt to resolve it promptly. Please provide full details of your concerns, including dates, locations, and a description of the issue.

We will review the matter and may request additional information or evidence. We aim to respond within a reasonable timeframe and will work with you to seek a fair and practical resolution. This process does not affect your statutory rights.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

Amendments to These Terms

We may update or revise these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time of your booking will apply to that booking. Continued use of our services after changes have been published will constitute acceptance of the updated terms.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written confirmation of your booking and any agreed variations, constitute the entire agreement between you and us in relation to the services provided. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.