Terms and Conditions for Man With A Van Finchley

These Terms and Conditions set out the basis on which Man With A Van Finchley provides moving, delivery, collection, and related transport services. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. Please read them carefully before placing an order. They are designed to create a clear, fair, and practical agreement for both sides, covering the booking process, pricing, cancellation rights, liability limits, waste handling, and the law that applies to the service.

1. Definitions. In these Terms, “we”, “us”, and “our” refer to the service provider operating as Man With A Van Finchley. “You” and “your” refer to the customer, client, or person placing the booking. “Goods” means items to be moved, delivered, collected, loaded, unloaded, disposed of, or otherwise handled. “Service” means any transport, removal, lifting, carrying, collection, delivery, disposal, labour, or related support agreed in writing or verbally.

2. Acceptance of the terms. A booking request, whether made by phone, email, text, online form, or any other method, is treated as an offer by you to buy the Service. A contract is formed only when we confirm the booking or begin the work, whichever happens first. Any statement by our staff made before confirmation is not a binding promise unless it is expressly included in the written quotation or booking confirmation. We may refuse any booking at our discretion, including where safety, access, legal, or operational concerns arise.

3. Booking process. To arrange a service, you must provide accurate information about the task, including the type and quantity of items, collection and delivery addresses, access conditions, floor levels, parking considerations, and any known restrictions. We rely on the details you provide when preparing a quote. If the actual work differs from the information supplied, we may revise the price, timing, or staffing requirements. You are responsible for ensuring that the booking details are correct and complete before confirming the job.

4. Quotations and estimates. Quotes may be based on time, distance, vehicle size, labour, number of crew members, loading difficulty, and any special handling requirements. Unless stated otherwise, a quotation is valid for a limited period only and may be withdrawn or changed if the job details alter. An estimate is a guide and not a fixed price. Where the Service takes longer than expected or requires additional work because of unforeseen circumstances, extra charges may apply. We will aim to explain any reasonable change before proceeding.

5. Service schedule and customer readiness. You must ensure that all goods are ready for collection at the agreed time and that access is available. Delays caused by you, your representatives, landlords, building managers, or third parties may result in waiting charges or rescheduling fees. If loading or unloading cannot begin because access is blocked, permissions are missing, or the premises are unsafe, we may treat this as a cancellation by you and charge accordingly. We are not responsible for losses arising from your failure to prepare the site or items properly.

6. Payments. Unless we agree otherwise in writing, payment is due on completion of the Service, before unloading, or at the point stated in the quotation or invoice. We may require a deposit or part payment in advance to secure a booking, especially for larger jobs, weekend services, urgent bookings, or specialist transport. Accepted payment methods may vary, and any bank charges, card fees, or transfer delays remain your responsibility unless we state otherwise. All prices are quoted in pounds sterling and may include or exclude VAT depending on our VAT status and the wording of the quotation.

7. Late or failed payment. If payment is not made when due, we reserve the right to suspend further work, retain goods where lawful, or charge reasonable recovery costs. Interest may be applied to overdue invoices at the statutory rate permitted under UK law for business transactions, where applicable. You will also be liable for any reasonable administrative, debt recovery, or legal costs incurred in obtaining payment. Failure to pay may affect our willingness to accept future bookings.

8. Additional charges. Extra fees may apply for stairs, long carries, heavy items, dismantling or reassembly, waiting time, congestion caused by traffic or access restrictions, parking charges, tolls, congestion or clean air charges where applicable, out-of-hours work, and disposal fees. If a job requires more time, more labour, or a larger vehicle than originally booked, we may adjust the price. Where possible, we will explain the reason for any additional charge before it is incurred. You agree to pay all reasonable third-party charges linked to the Service.

9. Cancellations and rescheduling. If you wish to cancel or change a booking, you must notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but we reserve the right to retain any deposit to cover administrative costs and lost availability. If you cancel at short notice, fail to provide access, or are not present when required, cancellation fees may apply. For urgent same-day work or peak-time bookings, stricter cancellation terms may be included in the quotation and will take priority over this clause.

10. Our right to cancel or refuse. We may cancel, postpone, or decline to continue with the Service if there are safety concerns, weather conditions making the work unsafe, non-payment, false information, abusive behaviour, unlawful requests, or circumstances beyond our reasonable control. If we cancel for reasons within our control, we will usually offer a reschedule or refund any prepaid amount for work not carried out, subject to any non-recoverable costs already incurred. We are not liable for delay or cancellation caused by events outside our control, including traffic incidents, road closures, or severe weather.

11. Customer responsibilities. You must ensure that the Goods are owned by you or that you have permission from the owner or lawful possessor to arrange the Service. You must remove loose items, secure fragile belongings, and notify us of any hazardous, valuable, restricted, or unusually heavy goods. If items contain cash, documents, jewellery, antiques, medication, or personal data, you should keep them with you where possible. We do not undertake to check the contents of sealed boxes or containers, and we are entitled to rely on your description of the items.

12. Liability. We will take reasonable care while handling your goods and property. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for pre-existing damage, wear and tear, hidden defects, inadequate packing, unstable furniture, faulty fixing, or damage arising from your instructions. Any claim must be supported by evidence and notified as soon as reasonably possible after the incident is discovered. You should inspect the goods and property at the time of completion where practical.

13. Excluded losses. To the fullest extent permitted by law, we will not be liable for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or missed deadlines. We also exclude liability for damage caused by acts of third parties, poor access, insufficient packing, or items that are inherently fragile or prone to movement. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

14. Insurance and claims. We maintain insurance appropriate to the nature of the Service, but insurance is not a guarantee of payment in every circumstance. Claims must be reported promptly and, where possible, before the vehicle leaves the site or before the job is signed off. You must preserve damaged items and provide photographs, a description of the event, and any supporting documents we reasonably request. We may inspect the items or premises before determining a claim. Compensation, where due, will be limited to the lower of the repair cost, replacement value, or the amount recoverable under our insurance and legal liability.

15. Packing, loading, and handling standards. Unless specifically agreed, we do not accept responsibility for packing or unpacking items for transit. If we help load or unload, you remain responsible for the suitability of packaging, wrapping, and protection. You must disclose any items that require special lifting methods or additional equipment. We may refuse to move items that are unsafe to handle, badly packed, leaking, unstable, or likely to cause injury or damage. Any advice given by our staff about securing items is offered in good faith but does not transfer responsibility away from you.

16. Waste, disposal, and environmental compliance. Where the Service includes disposal or removal of unwanted items, both parties must comply with UK waste law. You must not include hazardous waste, clinical waste, asbestos, gas canisters, chemicals, oils, batteries, or any regulated materials unless we have expressly agreed and are legally permitted to handle them. You are responsible for telling us what waste is being removed and for confirming that you have the right to dispose of it. We may refuse any item that is illegal, unsafe, contaminated, or not described accurately.

17. Waste transfer and duty of care. Any disposal work is carried out in line with the duty of care requirements applicable under UK waste regulations. We may issue or require a waste transfer note, and you must provide accurate information about the waste type, source, and quantity. By booking a clearance or disposal service, you confirm that the waste is yours to transfer or that you have lawful authority to instruct its removal. We may use licensed disposal or recycling facilities and may charge separate fees for handling, sorting, and lawful disposal. Fly-tipping, unlawful dumping, or misdescription of waste is strictly prohibited.

18. Access, parking, and permits. You are responsible for arranging any necessary parking permissions, visitor permits, access codes, loading bays, lifts, or entry arrangements unless we expressly agree to do so. Any penalties, fines, or charges resulting from incorrect information, unavailable access, or failure to secure permissions may be added to your invoice where legally recoverable and reasonably incurred through your instructions. We will make reasonable efforts to comply with site rules, but we are not responsible for delays caused by a lack of access or parking.

19. Force majeure. Neither party will be treated as being in breach of these Terms where performance is delayed or prevented by circumstances beyond reasonable control, including extreme weather, accidents, civil disorder, strikes, transport disruption, fire, flood, breakdown, or government action. If such an event continues for a significant period, either party may cancel the affected Service on reasonable notice. Where possible, we will seek to rearrange the job to a suitable alternative time.

20. Governing law and jurisdiction. These Terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with the Service, the quotation, or these Terms. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. These Terms represent the entire agreement between the parties unless a written variation is made and agreed by both sides.

21. General provisions. No delay or failure by us to enforce any right under these Terms shall operate as a waiver of that right. You may not assign or transfer your rights under the agreement without our written consent. We may assign or subcontract any part of the Service where necessary for operational reasons, provided this does not materially reduce the standard of service agreed. Headings are for convenience only and do not affect interpretation. These Terms should be read together with any quotation, invoice, or written booking confirmation that applies to your job.

22. Changes to these Terms. We may update these Terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of your booking will apply to that booking unless a later version is expressly agreed in writing. Where a change is material and affects an existing confirmed booking, we will aim to notify you in advance if reasonably possible.

23. Final agreement. By proceeding with a booking for Man With A Van Finchley, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that all information supplied is true, accurate, and complete to the best of your knowledge. If you do not agree with any part of these Terms, you should not confirm the booking or permit the Service to begin.